Refunds & Returns Policy

Effective Date: 01/01/2025
Last Updated: 08/08/2025

At Offroad Outriggers, we want you to be completely satisfied with your purchase. If something isn’t right, our goal is to make the return process as easy as possible.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Products must be new, unused, and in original packaging with all tags, labels, and accessories included.

  • We cannot accept returns for products that have been installed, modified, or damaged after delivery.

  • Special-order or custom-made items may be non-returnable. If this applies, it will be clearly noted at the time of purchase.

2. How to Start a Return

  1. Contact our team using our Contact Form or email [Your Email] to request a Return Merchandise Authorization (RMA) number.

  2. Include your order number, the product(s) you wish to return, and the reason for the return.

  3. Once your request is approved, we’ll provide detailed return instructions.

Please note: Items returned without an RMA number may not be processed.

3. Refunds

  • Refunds will be issued to your original payment method within 5–7 business days of receiving and inspecting your return.

  • Shipping charges are non-refundable, unless the return is due to our error (wrong item shipped or defective product).

  • If your return is approved but the item shows signs of use or damage, a restocking fee may be applied.

4. Exchanges

Need a different size, fit, or product? Contact us, and we’ll be happy to arrange an exchange whenever possible. Exchanges follow the same 30-day return window and item condition requirements.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Take clear photos of the packaging and product.

  2. Contact us within 5 business days of delivery.

  3. We’ll arrange for a replacement, repair, or refund at no additional cost to you.

6. Non-Returnable Items

For safety, legal, or quality control reasons, the following cannot be returned:

  • Electrical components and wiring once opened

  • Items marked as “Final Sale”

  • Gift cards and downloadable digital products

7. Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance — we can’t guarantee receipt of your returned item without tracking.

8. Questions?

If you’re unsure about whether your item qualifies for return, or if you need help with the process, contact our customer service team:

Offroad Outriggers